Privacy policy

This Privacy Policy (hereinafter referred to as the “Policy”) sets out how UAB Transtira, a private limited liability company registered under company code 122282884, with its registered office at Vilniaus str. 4, Grigiškės, LT-27101 Vilnius, Lithuania, telephone: +370 (5) 235 7090, email: [email protected] (hereinafter referred to as “Transtira” or “we”), collects, stores and uses personal data (hereinafter referred to as “Personal Information”) that you (hereinafter referred to as the “User” or “you”) may provide through the websites http://www.transtira.eu/ and https://www.transtira.lt/ (hereinafter collectively referred to as the “Website”) or when using the services we provide (hereinafter referred to as the “Services”). This Policy also explains the choices available to Users regarding the use of their Personal Information and how they can access and update the information they have provided.

We encourage you to read this Policy carefully to understand how we process Users’ personal data. When you visit our Website, we ask for your active consent through the Website’s cookie banner (notice) before using non-essential cookies and similar technologies for analytics and marketing purposes.

You may manage or change your preferences and withdraw your consent at any time through the cookie settings.

We confirm that data relating to visitors to our Website will be collected in compliance with applicable European Union and Republic of Lithuania legislation, as well as the instructions issued by the relevant supervisory authorities. We implement all reasonable technical and organisational measures to protect the data we collect about Website visitors against loss, unauthorised use and alteration.

• How and what personal data do we process about you?
• For what purposes do we process your data?
• Your rights
• Disclosure of data to third parties
• Data security
• Personal data breaches
• Cookies
• Children
• Newsletters
• Advertising
• Links to other websites
• Amendments and updates to this policy
• Final provisions
• How can you contact us?

We collect and store any data that you:

voluntarily provide to us:

• submitting an enquiry;
• completing an application or form;
• attaching documents;
• subscribing to our newsletter;
• or otherwise entering information on our Website.

You may be required to provide your “Contact Details”, such as:

• email address;
• first name;
• last name;
• telephone number;
• address;
• or other Personal Information.

When you visit our Website, we automatically collect technical information transmitted by your browser for the purposes of ensuring the technical functionality and security of the Website, based on our legitimate interests. This information may include:

–    your device’s IP address;

• browser type and version;
• operating system type and version;
• language preferences;
• the website you visited before accessing our Website;
• the pages of our Website you visited;
• the amount of time you spent browsing those pages;
• the information you searched for on our Website;
• the time of access;
• or other statistical data.

If analytics or marketing cookies are introduced on our Website in the future, they will be used only with your active consent, provided through the Website’s cookie banner. You may choose not to provide certain information; however, this may prevent you from using some of the Website’s features.

Any data we collect from you may be processed for the following purposes, based on the applicable legal grounds under the General Data Protection Regulation (GDPR), including your active consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests:

• to improve your browsing experience;
• to improve our Website so that it better meets your needs;
• to improve customer service and our responses to customer enquiries;
• to process service requests and deliver emails;
• to send email reminders, such as news and updates;
• to request ratings and reviews of our Services;
• to contact you following an enquiry or the submission of a completed form or application;
• to respond to enquiries relating to our Services;
• to inform you of changes to our Services*;
• to provide you with additional information about UAB Transtira and its Services*;
• to send informational newsletters*;
• to administer our services;
• to operate and manage our Website and Services.

⃰ You have the right to object to the processing of your data for the purposes marked with an asterisk above or to withdraw your consent at any time. You may withdraw your consent by contacting us at [email protected]. Withdrawing your consent does not affect the lawfulness of any processing carried out on the basis of your consent before its withdrawal.

Information transmitted by your browser (server logs) is used solely to identify potential cases of misuse and to compile statistical information about the use of our Website. This statistical information is not collected for the purpose of identifying individual system users.

You have the right to:

• Be informed about the processing of your personal data;
• Access your personal data and obtain information about how it is processed;
• Request the rectification of inaccurate personal data or the completion of incomplete personal data;
• Request the erasure of your personal data (the “right to be forgotten”), where the grounds established under the GDPR apply;
• Restrict the processing of your personal data where one of the applicable legal grounds exists;
• Data portability, where your personal data is processed by automated means on the basis of your consent or a contract;
• Object to the processing of your personal data (e.g., where your data is processed for direct marketing or profiling purposes).

If you no longer wish your personal data to be processed for direct marketing purposes (including profiling), you have the right to object at any time, without having to provide any reasons. You may do so by contacting us by email at [email protected] or by telephone at +370 (5) 235 7090. You may also use these contact details to object to automated processing of your personal data, including profiling**.

**Your personal data may be profiled for direct marketing purposes based on the personal data you have provided, in order to offer you individually tailored solutions and offers. You may withdraw your consent to the automated processing of your personal data or object to such processing at any time.

You have the right to submit any request relating to the processing of your personal data and the exercise of your rights to us in writing, accompanied by an identity document or bearing an electronic signature, using one of the following methods: by delivering it in person, by post to Vilniaus g. 4, Grigiškės, LT-27101 Vilnius, Lithuania, or by email to [email protected].

Upon receiving such a request or instruction, we will respond and take the actions specified in the request, or refuse to do so and provide the reasons for our refusal, no later than one month from the date of receipt of the request. Where necessary, this period may be extended by a further two months, taking into account the complexity and number of requests. In such cases, we will inform you of the extension within one month of receiving your request, providing the reasons for the delay.

Data subjects’ rights may be restricted only in the cases and to the extent provided for by European Union and Republic of Lithuania legislation, where such restrictions are necessary to safeguard national security, defence, public order, the prevention or investigation of criminal offences, important economic or financial interests, the investigation of breaches of official or professional ethics, or the protection of the rights and freedoms of the data subject or other persons. Any refusal to grant your request to exercise your rights will always be justified by references to the applicable legal provisions and a reasoned written response. Please note that the right to object to the processing of personal data for direct marketing purposes cannot be restricted under any circumstances.

We do not sell, trade or otherwise disclose your Personal Information to third parties without prior notice to our Users. This does not include our website hosting partners and other parties who assist us in operating our Website, conducting our business or providing services to our Users, provided that these parties agree to keep such information confidential.

Our data processor is „Internet Vision“, which provides website hosting services.

We do not disclose your Personal Information to third parties for marketing purposes without your consent.

We may disclose any information collected, used or received where required or permitted by law, for example, in response to a request from law enforcement authorities, or where we believe that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to requests from public authorities.

We store the information you provide on computer servers in a controlled and secure environment, protected against unauthorised access, use or disclosure. We implement appropriate administrative, technical and physical security measures to protect against unauthorised access to, use, alteration or disclosure of the Personal Information we hold. Your Personal Information is stored on a secure network and is accessible only to a limited number of individuals who have special access rights to such systems and are required to keep this information confidential. In addition, all non-public information you provide is encrypted using „Secure Socket Layer“ (SSL) technology. However, we cannot guarantee that data transmitted over the internet or via wireless connections will be completely secure.

Therefore, while we make every effort to protect your Personal Information, you acknowledge that:

– there are security and privacy limitations inherent in the internet that are beyond our control;

– the security, integrity and privacy of all information and data exchanged between you and our Website cannot be guaranteed;

– despite our best efforts, such information and data may be unlawfully accessed or altered by third parties.

We will retain your data for one year from the date of your last use of our Services or access to content on our Website. Upon expiry of this period, the data will be permanently deleted in such a way that it cannot be recovered.

If we become aware that the security of our Website has been compromised or that Users’ Personal Information has been disclosed to unauthorised third parties as a result of external activities, including, but not limited to, security attacks or fraud, we will take appropriate measures, including, but not limited to, conducting investigations, preparing reports, notifying law enforcement authorities and cooperating with them.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you personally without undue delay by email and/or by publishing a public notice on our Website. We will also notify the relevant supervisory authority in accordance with the applicable legal requirements and within the prescribed time limits.

If you believe that the processing of personal data relating to you is being carried out in violation of applicable legal requirements, you have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania, located at L. Sapiegos str. 17, Vilnius, Lithuania, telephone: +370 5 271 28 04 or +370 5 212 7532, email: [email protected].

Our Website uses cookies to ensure the proper functioning of the Website and the forms available on it. A cookie is a small text file stored on your device by a website server.

Currently, the Website uses only necessary and functional cookies, which are stored automatically or when you perform a specific action (e.g., opening a form or acknowledging a notice). Analytics and marketing cookies are not currently used on the Website.

The following first-party cookies are used on the Website:

• uscookienotice_accepted – a necessary/functional cookie. It is set only when you click „Accept“ in the cookie notice. It remains valid for 1 year. Purpose: to remember that the cookie notice has been dismissed.
• _wpfuuid – a functional cookie. It is set automatically when you open a page containing a form (e.g., Contact or Careers). It remains valid for approximately 3,999 days. Purpose: to assign a unique visitor identifier required for the proper functioning of WPForms enquiries and forms.

Most web browsers allow you to manage or delete cookies through their settings. If you choose to block necessary cookies, some Website features or forms may not function properly.

We do not knowingly collect any Personal Information from children under the age of 16. If you are under 16 years of age, please do not submit any Personal Information through our Website or Services. We encourage parents and legal guardians to monitor their children’s use of the internet and help enforce this Policy by instructing their children never to provide Personal Information through our Website or Services without their consent. Please contact us if you have reason to believe that a child under the age of 16 has provided us with Personal Information through our Website or Services.

We offer email newsletters, which you may subscribe to at any time by providing us with your email address. You may unsubscribe from our newsletter or marketing emails by following the unsubscribe instructions included in the relevant email or by contacting us at [email protected].

We may display online advertisements and use aggregated and anonymised customer information that does not directly identify individuals. We collect this information during the registration process, through online surveys or as part of promotional campaigns. We do not share personally identifiable information with advertisers. In certain cases, we may use aggregated and anonymised information to tailor advertisements to specific audiences, in accordance with your selected privacy settings.

Our Website may contain links to other websites that are not owned or operated by us. Please note that we are not responsible for the privacy policies of such websites or third parties. When you are redirected from our Website to another website, please be aware of this and read the privacy policy of each website that may collect Personal Information.

We reserve the right to amend this Policy at any time with respect to our Website or Services. Any amendments will take effect upon publication of the updated version of this Policy on our Website. Once the updated version has been published, we will revise the update date displayed at the bottom of the page. We will notify you in advance of any material changes to this Policy (for example, by publishing a notice on our Website or sending you an email), so that you can review the changes before continuing to use our Website or Services.

By using this Website and its Services, you confirm that you have read this Policy and understand how and for what purposes your personal data is processed. The exercise of your rights and the processing of optional data (such as data collected through analytics cookies) are carried out on the basis of your explicit consent and in accordance with the terms set out in this Policy.

If you have any questions about this Policy, please contact us using whichever method is most convenient for you:

E-mail: [email protected]

Postal address: Vilniaus str. 4, Grigiškės, 27101 Vilnius, Lithuania

Telephone:  +370 (5) 235 7090